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Dubai Electricity and Water Authority’s Complete Guide (DEWA)

Dubai Electricity and Water Authority's Complete Guide (DEWA)

The power and water connection is often one of the most crucial items to take care of on priority, regardless of whether you are a new resident coming in Dubai and setting up your new property or just transferring residences in the emirate. The Dubai Electricity and Water Authority, or DEWA, facilitates these connections in Dubai.

In this comprehensive reference to DEWA, we provide you all the details you want about the business and its services, a breakdown of the DEWA bill, and instructions on how to set up your connection (or cancelled).

After you have found a home in Dubai, the next step is getting utilities activated
Activating utilities is the next step after finding a house in Dubai.


The Dubai Electricity and Water Authority, or DEWA for those not familiar with the emirate, is an acronym. His Highness Sheikh Maktoum Bin Rashid Al Maktoum established the firm on January 1st, 1992, to combine the formerly distinct energy and water divisions. One of the greatest utility companies in the world nowadays is DEWA Dubai.

With approximately 880,000 consumers serviced as of 2018, it had a 95% customer satisfaction rating. Additionally, the business received the highest overall position in the World Bank’s Business report in 2018 and 2019.

Now let’s examine the services provided by DEWA in Dubai.


DEWA provides services for both smaller companies and more substantial corporate companies.

DEWA Dubai offers the following services to private customers:

  • Activation of Water/Electricity (Move In)
  • Deactivation of Water/Electricity (Move Out)
  • Transfer of Water/Electricity (Move To)
  • Payment of Bills and Inquiries

Additionally, DEWA provides services to encourage the use of renewable resources, such as solar power.


This is a DEWA program to advance solar energy consumption in Dubai and to pioneer the switch to clean, renewable energy sources. In line with the goals of His Highness Sheikh Mohammed Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, Shams Dubai is putting the Executive Council Registration 46 of 2014 into practice in an effort to make the emirate one of the world’s smartest cities.

Property owners can link their Photovoltaic (PV) systems to the DEWA grid through the initiative, which, among other benefits, results in cheap utility expenses. Additionally, the extra energy is exported back to the grid.

Take a look at our comprehensive guide on how to utilize solar panels in your Dubai house if you’re interested in learning more about this option.

Installing solar energy is a drawn-out procedure that may be succinctly described as follows:

  • Stage 1: Obtaining a Certificate of No Objection (NOC)
  • Stage 2: Obtaining Design Approval
  • Stage 3: Inspection and Connection
  • Stage 4: Development

Employing contractor login information, they will apply for NOC directly on the power company’s website. There are no application fees, however the builder or contractor must show their trade license.

When going solar with DEWA, you must pay a one-time connection cost of AED 1,500. Of course, there are additional expenses and complexities associated with the procedure.


In keeping with its environmental goals, DEWA Dubai now provides services for electric car charging. As of October 2018, 200 EV Green Charger stations have been set up all throughout the emirate to promote the use of environmentally friendly, sustainable means of transportation and lower carbon emissions. On the ‘EV Charger Card Services’ page of the website, you may get an EV Green Charger Card, replace it, or cancel it.

It should be noted that until January 31, 2021, owners of non-commercial electric vehicles can utilize any EV station’s free charging services. Of course, registering your car is a must for using the free service.

Customer Service at DEWA

Throughout the emirate, DEWA has “Customer Happiness Centers” where highly trained staff members assist consumers with their problems and inquiries.


The business also has a vocational academy where Emirati students may get training. In all of its disciplines, the school wants to nationalize the entry-level DEWA positions. The school collaborates with the UK’s Business and Technology Education Council to conduct its operations (BTEC). Graduates will obtain their certificates from BTEC after completing academic requirements and practical training in fields including production, transmission, and energy distribution. You may submit applications and register for scholarships on the DEWA website under the “Student” tab. Additionally, one may apply for an internship with the business.


By granting NOCs, the water and power administration also offers services to builders. It is also in charge of supplying water and electricity for building projects.

On the ‘Getting Electricity Connections’ page in the ‘Builder’ part of the DEWA website, builders can apply for new connections online using their DEWA login credentials. Similar to that, NOCs may also be acquired using an online procedure without paying any application fees.


It’s simple to set up a connection. You only need to complete out the application, provide the necessary documentation, and pay the security deposit and DEWA connection costs.

You can submit your paperwork either online or at the DEWA center that is closest to you.

Documents for Move-In services include:

In addition to these records, a letter of authorization can be needed if the applicant is out of the country. Visit the official website ( and navigate to the ‘Forms and Documents’ page to obtain the application form titled ‘Activation of Electricity and Water service for Residential Expatriate Clients’.


There are a few crucial concepts that need to be defined.

What does DEWA’s Premise Number mean?

The property where you are looking for tenancy often has its premise number posted at the front gate.

Describe Ejari.

The Premise number and the Ejari are distinct. The tenancy agreement must be recorded online with the land department once you’ve decided on an apartment or villa in Dubai. It is easy to register via this method, which is known as Ejari. You only need specifics like the agreement’s conditions and the rental company’s name. When you provide these information, the Ejari online system will assign a special barcode that is valid for the duration of the contract.


No matter the property, you must pay a non-refundable AED 110 DEWA activation charge (for small meters). The security deposit is AED 2,000 for apartments and AED 4,000 for villas. Moreover, there will be a separate Knowledge and Innovation charge that must be paid.


You may make one-time payments as well as recurring payments in a variety of ways:

  • Website or app of DEWA

On the website itself, you may pay DEWA online. The business’s multilingual software offers a user-friendly payment option and is optimized for iOS, Blackberry OS, Windows, and Android.

  • Your internet banking or credit card service

If you have a bank account with any of the following institutions, you can also pay your utility bills there:

  • Abu Dhabi Commercial Bank
  • Ajman Bank
  • Commercial Bank of Dubai
  • Dubai Bank
  • Emirates Islamic Bank
  • First Gulf Bank
  • Mashreq Bank
  • Standard Chartered Bank
  • Sharjah Islamic Bank
  • Noor Bank
  • National Bank of Fujairah
  • RAK Bank
  • Union National Bank
  • Citi Bank
  • Dubai Islamic Bank
  • United Arab Bank
  • Abu Dhabi Islamic Bank
  • Barclays Bank
  • HSBC Bank – Middle East
  • Dubai First
  • Arab Bank
  • Habib Bank AG Zurich
  • National Bank of Abu Dhabi
  • Al Hilal Bank
  • MPay

Through the MPay website or MPay application, you may use your credit card to pay for DEWA bills as well as other government services.

These are a few options for paying your DEWA bill in Dubai.

Moreover, cash payments are also accepted at DEWA centers, Etisalat payment terminals, ZOOM supermarkets, and ENOC or EPPCO gas stations.

Your connection will be enabled within 24 hours after submitting the required paperwork, filling out the application, and paying the deposit and fees.


Charges for water, electricity, sewerage, and housing fees are all included in your DEWA account. The housing fee is paid by the property owner, however renters are subject to a 5% surcharge.

The following are the normal unit rates that the company charges:

  • Electricity – AED 23 fils
  • Water – AED 3 fils
  • Sewerage – AED 0.5 fils

The power fees apply to monthly use of less than 2000 KWh. Charges for usage above 6000 KWh are AED 38 fils per unit.

You’ll see that rates are higher in the summer due to a rise in the use of cooling equipment when you examine your DEWA statement. The amount of water used will also increase in homes with gardens and swimming pools.


Similar to activation, you may close your DEWA account online or in person at the Customer Happiness Center closest to you.

After logging in, go to the “Quick Services” section and choose “Deactivation of Power and Water.” Choose your contract account and indicate whether a clearance certificate is required by checking the box.

The Move-Out date, contact number, and deposit delivery method must all be chosen next. Your move-out notice number will be sent to you by email or SMS once you complete these steps and click the “Submit” button. The business will also send your last DEWA bill to the email address you provided when you registered.

Remember that there will be fees of AED 50 + VAT if you require a clearance certificate. Also, you will be qualified to get a return of your security deposit. Please be sure to have your original receipt close at reach.


Ultimately, the following channels are available for reaching DEWA:

  • URL:
  • In the event of a technical emergency, dial 991.
  • Call the customer service line at (971) 4-601-9999 for billing questions.
  • Fax: +971-4-324-8111
  • Customer Care email address:

Of course, you can always talk to “Rammas,” a chatbot developed by DEWA, on their website. The AI-powered bot will respond to your questions about your DEWA bill in both English and Arabic.

This article is only offered for educational purposes, providing a general understanding of its material, including relevant laws and regulations, and is not meant to provide specific legal advice. The Blog is not meant to take the place of qualified guidance from a licensed professional.

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