The Dubai Electricity and Water Authority (DEWA) is the city’s official energy and water delivery corporation. When you move into a new apartment in Dubai, one of the first things you should do is turn on the water and electricity. A simplified method exists for applying for a new DEWA account or moving/transferring your account to another property. Here is our comprehensive guide to starting or transferring your DEWA account in Dubai.
In Dubai, there are two options for establishing a new DEWA connection. Consumers may either set up the connection online or come into one of the Customer Happiness Centres to open a new account.
Now, let’s go over the steps for creating a new DEWA account online.
HOW DO I Get A DEWA ACCOUNT ONLINE?
The activation of electricity and water (Move-in) is a quick and easy operation. Simply follow these instructions to set up a DEWA account.
STEP 1: SUBMIT AN ONLINE APPLICATION
- To create a new DEWA account, go to the DEWA website and browse to the area for Activation of Electricity and Water (Move-in). Any online requests may necessitate the usage of a login.
- New clients can select an option from the Customer Type dropdown menu. Expatriate, GCC National, Investor, and UAE National are among the possibilities available.
- Choose the Account Type in the following area. This page provides two alternatives to owners and tenants.
- If you are a tenant, you must supply the Ejari number for the location. Please keep in mind that some commercial Free Zones in Dubai are immune from Ejari, so if you are in one, choose I don’t have Ejari.
- If you live in a Free Zone, you must also submit the Tenancy Contract Number, Contract Start Date, Contract End Date, Contract Value, Number of Rooms, and Premise Numbers.
- Add the DEWA facility number.
Once you’ve entered all of the essential information, click Next and go to the next step to finalize your new Move-in DEWA account.
STEP 2: SUBMIT THE REQUIRED DOCUMENTS
These are the paperwork necessary to open a new DEWA account in Dubai.
- Homeowners in Dubai are obliged to provide a valid Title Deed Emirates ID.
- Trade Permit (for commercial and industrial customers)
- Copy of passport for GCC nationals or investors
STEP 3: PAY THE SERVICE FEES AND OTHER CHARGES
Customers must pay the new DEWA account activation costs in Dubai to complete the registration procedure. These fees are as follows:
DEPOSIT FOR SECURITY
- A security deposit of AED 2,000 is required for a Dubai flat (residential premises)
- A 4,000 AED security deposit is required for a home in Dubai (residential premises)
ACTIVATION FEES
- AED 100 is required to connect power and water (small meters)
- AED 300 is required to connect the electricity and water meters (large meters)
- AED 10 is required for registration.
- Knowledge charge of AED 10
- AED ten for the innovation charge
- Thukher and Sanad cards get a 50% discount on activation fees.
- Please keep in mind that VAT will be charged where applicable.
STEP 4: RESUMPTION OF SERVICE
Customers may anticipate the supply to be activated within 15 hours after completing the online registration and fee payment for a new DEWA activation account.
If you are relocating to Dubai, you may effortlessly move your DEWA account to the new location. “Transfer of Electricity/Water (Move-To) Service” is the name of the system. The application can be completed online or in person at one of the Customer Happiness Centres.
PROCEDURE FOR ONLINE DEWA ACCOUNT APPLICATION (MOVE-TO)
STEP 1: COMPLETE AND SUBMIT AN ONLINE APPLICATION
- The first step in transferring your existing DEWA account in Dubai to a new location is to log in to your DEWA account. To log in, use your DEWA ID or UAE Pass.
- Input your new address’s Ejari and Premise Number.
- Provide the Contract Account Number for your existing house, from which you intend to move out, as well as the move out date.
- Your former address’s power and water supply will be turned off on the day you move out.
STEP 2: MONITOR YOUR APPLICATION
After successfully completing your application for a move-out or transfer of your DEWA account in Dubai, you will be given a reference number that will allow you to follow the status of your application. Use your ID and password to check the status of your DEWA account if you are utilizing the online service.
STEP 3: MOVE-TO DEWA ACCOUNT ACTIVATION
When your application is finalized, you will receive a welcome email and an SMS confirming the successful activation of your DEWA account at your new address. Check the official DEWA website for the most up-to-date information.
MOVE-OUT ACTIVATION PROCEDURE THROUGH CUSTOMER HAPPINESS CENTRES
Consumers in Dubai can also request for a transfer of their DEWA account to a new address by visiting any of the city’s Customer Happiness Centres. Here’s how to transfer your DEWA account.
- The initial step is to inform DEWA of your account transfer by visiting any of the Customer Happiness Centres.
- Please request an application form. Fill complete all of the relevant areas with current and correct information.
- The form will ask you to submit your new residence’s Ejari Number, as well as the premise number.
- Add your existing home’s Contract Account number and move-out date.
- Upon the submission of the application. Use the reference number supplied to track the progress.
TRANSFER AND PAYMENT OF SECURITY DEPOSITS
The regulations for security deposit and payment are the same whether you apply for the move-out procedure through the online portal or through the Customer Happiness Centres.
- Pay any outstanding bills for your current address.
- Your previous home’s security deposit will be transferred to your new location.
- If the new address needs a larger deposit, such as moving from an apartment to a villa, the difference in the security deposit must be paid using any of the available payment channels.
- The supply for your new home will be enabled after the outstanding security deposit, if any, is paid.
DEACTIVATION OF DEWA ELECTRICITY/WATER ACCOUNT (MOVE-OUT)
If you are leaving your house, you can also deactivate your DEWA account. If you are relocating, you can cancel or deactivate your DEWA account in Dubai by following these procedures.
- Log in using your DEWA User ID or the UAE pass.
- Choose the 10-digit DEWA Contract Account number for which you want to make the request.
- Pay any overdue bills (if any).
- Choose your move-out date since the power and water connections will be disconnected on that day, and employees will visit to take your last readings.
- Choose the manner of security deposit reimbursement in the following step. Clients can choose between a bank transfer, a check, or receiving the funds through Western Union.
- Next you must submit your application.
- The final bill will be completed within 24 hours and sent to the customer’s registered email address.
PROCEDURE ONLINE WITHOUT LOGIN
- Input your DEWA Contract Account number of 10 digits and your DEWA premise number of 9 digits.
- A one-time password (OTP) will be emailed or texted to your registered email address or mobile phone number.
- In the field provided, enter the OTP.
- Pay any overdue bills (if any)
- Choose your move-out date since the power and water connections will be disconnected on the day you choose, and employees will attend to take your last readings.
- Choose the manner of security deposit reimbursement in the following step. Consumers can pay by bank transfer, check, or Western Union.
- The final bill will be sent to the registered email address within 24 hours of submitting the application.
DEWA ACCOUNT MOVE-OUT FEES
The following are the deactivation fees for a DEWA account in Dubai:
- AED 100 for disconnecting water and electricity for small meters
- AED 300 for major meter disconnections of electricity and water
- Knowledge charge of AED ten.
- AED 10 is the innovation charge.
- Thukher and Sanad cardholders get a 50% reduction on deactivation fees.
That is our comprehensive guide to the DEWA account in Dubai. Clients have the option of applying for a new connection, transferring an existing connection, or deactivating an existing connection. Similarly, there are other methods for paying DEWA bills in Dubai, including the smart app.
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